TELCO / IT
Configuration errors pushed without adequate testing are the leading cause of major telecom voice failures — the FCC’s enforcement record proves it. Voxology gives carriers and MSPs continuous, independent monitoring and the ability to validate changes before production.
TELCO / IT CHALLENGES
Untested Changes in Production
The dominant root cause of major telecom voice failures: a configuration change pushed without adequate testing. It passes a cursory check, hits production, and takes down millions of calls. The FCC has fined carriers tens of millions for this pattern.
911 and Critical-Path Exposure
A single misrouted 911 call is a regulatory and reputational event. Under 47 CFR § 9.4, you must notify the affected PSAP within 30 minutes of discovering a failure. If your monitoring can’t detect a break in minutes, you’re already outside the reporting clock.
Trunk Exhaustion Under Load
SIP 503 errors when concurrent-call, CPS, or CPH limits are hit. Device launches and outage-driven call floods can surge volume 300–400% — and without load validation, you find your capacity ceiling when customers do.
Reactive Incident Detection
Signaling succeeds but media fails — the call “connects” but no one hears. These failures don’t trip traditional monitoring. Without independent end-to-end test calls, your NOC learns about them from complaints, not alerts.
THE REPORTING CLOCK
You have 30 minutes to notify the PSAP after discovering a 911 failure. If discovery depends on customer complaints, the window is gone before the ticket is even opened.
HOW VOXOLOGY HELPS
Verify 911 and critical call paths continuously
You have 30 minutes to notify the PSAP after discovering a 911 failure. Without independent monitoring, discovery depends on customer complaints — and the clock is already running.
Heartbeat
Heartbeat runs synthetic test calls around the clock — IVRs, toll-free numbers, routing logic, and 911 trunks. It catches one-way audio, routing failures, and broken prompts in under 5 minutes, giving your NOC alerts inside the NORS reporting window.
One pane of glass across every customer environment
You operate voice infrastructure across dozens of tenants, regions, and business units. Manual spot checks don’t scale, and fragmented monitoring means failures in one environment go undetected while your team works another.
Heartbeat
Heartbeat scales across your full tenant portfolio with environment-level dashboards, per-customer alerting, and aggregated reporting. It also monitors STIR/SHAKEN attestation and caller ID delivery across every path you operate.
Test every change before it reaches production
The FCC’s findings on recent major outages explicitly faulted lack of peer review, inadequate lab testing, and insufficient safeguards before core-network changes. That’s the case for pre-deployment load and regression testing.
Stresstest
Stresstest generates controlled call volume against your infrastructure — validating concurrent-call capacity, CPS limits, and routing logic under realistic load. Run it before migrations, platform upgrades, device launches, or onboarding a large customer.
USE CASES
Continuous Voice Path Monitoring
Monitor every voice path — IVRs, toll-free numbers, 911 trunks — with independent synthetic test calls that catch one-way audio, broken prompts, and routing failures before they trigger SLA breaches or NORS reporting clocks.
Pre-Migration Validation
Run functional, load, and regression tests before carrier migrations, platform upgrades, or network consolidations. Validate concurrent-call capacity, CPS limits, and routing logic under realistic conditions — not in a lab.
Peak & Launch Readiness
Simulate device-launch surges, billing-cycle spikes, and outage-scale call floods before they happen. Dress-rehearse your infrastructure at peak volume so you find the capacity ceiling on your schedule, not your customers’.
See how Voxology gives carriers and MSPs continuous voice-path verification and pre-deployment testing that satisfies the FCC, your SLAs, and your NOC.
Enterprise voice infrastructure for testing, monitoring, and building.
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