HEARTBEAT — CONTINUOUS VOICE MONITORING
The call connected, something answered, and the experience still broke — a connection check scores all of that as healthy.
73.57% of faults detected — 125,058 of 169,974, across 3,208,408 test calls.
Voxology platform data, sampled from 2025 results. Counts faults found in the voice systems Heartbeat monitors, not Voxology service availability.
Heartbeat calls any number that answers — an IVR menu, a direct support line, an after-hours overflow, a 911 trunk — and walks each one the way a customer would. When a major bank’s IVR goes down at 9 AM, the customers know first. Then social media. Then the executive team. Heartbeat flips that order — your team knows first, every time.
WHAT IT DOES
Tests every path on a schedule you control
Define which customer paths matter, how often to test them, and when. Run every minute, every hour, every day — your call.
Detects failures in under 5 minutes
Synthetic calls are placed continuously. The moment a path fails, the moment latency spikes, the moment a transfer breaks — alerts go out.
Validates audio, DTMF, and transfer logic
We don’t just check that the call connected. We listen. Heartbeat verifies prompts play correctly, DTMF inputs route correctly, and transfers actually transfer.
Alerts go where your team already lives
PagerDuty, Opsgenie, Slack, email, webhook. Whatever your incident response stack is, Heartbeat fits in.
Carrier-diverse test traffic
Tests run from multiple carriers and geographies, so a carrier-side issue doesn’t masquerade as a platform issue.
Historical data and trend analysis
Every call is logged. Every alert is timestamped. Diagnose root cause from the data, not from memory.
HOW IT WORKS
1
Define your customer paths
Tell us which call flows matter. We’ll model them.
2
We run synthetic calls
Heartbeat places real calls from real carriers, around the clock.
3
You get alerts when things break
Routes to your existing tools — PagerDuty, Slack, etc.
4
You diagnose and fix faster
Full call logs and trend data make root cause obvious.
BUSINESS OUTCOMES
Cut MTTD from hours to minutes
Most IVR outages are detected by customer complaints. Heartbeat changes that — your team hears it from a monitor rather than from a customer. The catastrophic-failure scenario your CIO loses sleep over becomes a 5-minute incident, not a 4-hour one.
Protect CSAT from voice channel failures
Customers don’t differentiate between platform problems and process problems — they just see broken experiences. Heartbeat keeps the voice channel reliable enough that CSAT stays where you’ve worked to put it.
Replace fragile manual QA cycles
Most enterprises run quarterly manual call tests — expensive, incomplete, and snapshot-only. Heartbeat replaces that with continuous coverage. The hours your team spends on manual testing become hours on improving the experience.
USE CASES
Continuous Voice Path Monitoring
Every path a customer can take — IVR menus, direct lines, transfers, after-hours routing — tested on the schedule you choose. You hear about a failure before they do.
Reducing Manual QA
Replace fragile quarterly call tests with continuous automated coverage.
Disaster Recovery Validation
Verify that DR cutover actually works — by testing it, not assuming it.
WHAT WE CATCH
Six faults Heartbeat finds. Pick one to see what the caller experiences — and what your monitoring reports at the same moment.
Pricing scales with your call volume.
We meet you where you are — from a few critical paths to a global IVR estate. Custom pricing for enterprise deployments.
READY?
SOC 2 Type II audited
Fortune 100 utility
Top-5 North American bank
Leading global telco
Enterprise voice infrastructure for testing, monitoring, and building.
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