PRICING
What you pay depends on how much of your voice infrastructure you monitor, how often you test it, and the concurrency you need to prove. Talk to our team and we’ll scope a plan to your environment.
SCOPING A PLAN
Pricing follows scope. These are the questions we work through with you before putting a number on it.
How many IVR paths and call flows need continuous monitoring
How often each path is tested — and from which regions and carriers
The peak concurrency Stresstest needs to prove, and when your peaks fall
Which alerting and on-call tools your team already runs
The data retention and reporting your auditors and regulators expect
Support level — response times, and whether you need a dedicated engineer
Compliance requirements specific to your industry
PLANS
These are the shapes our plans usually take. Where you land depends on the size of your voice estate and what you need to prove — we work that out with you.
Basic
For teams getting started with automated voice monitoring.
Continuous monitoring for core IVR paths
Email alerting
Standard data retention
Documentation and email support
Premium
For operations teams managing multi-site voice infrastructure.
Expanded flow and path coverage
Carrier-diverse test traffic
Slack and webhook alerting
Historical trend analysis
Priority support
Most Popular
Enterprise
For large enterprises with complex IVR estates and compliance requirements.
Unlimited flows and user seats
Full alert integrations, including PagerDuty and Opsgenie
Custom reports and API access
Extended data retention
Dedicated support engineer
Stresstest load testing included
Custom
For global deployments, regulated industries, and bespoke requirements.
Tailored capacity and concurrency
Custom data retention
Custom SLAs
Global and regulated-industry deployments
LOAD TESTING
Stresstest pricing is scoped to your environment — concurrent ports, duration, and call volume. Contact our team to scope a test.
Tests run from a few hundred calls to 30,000+. The largest we have run used about 24,000 concurrent calling channels.
WHAT’S INCLUDED
Heartbeat for continuous monitoring, Stresstest for load testing — together or on their own. Depth and limits vary by plan.
Monitoring
Synthetic test calls run against your IVR paths around the clock, validating routing, authentication, backend handoffs and disclosures. Carrier-diverse traffic available.
Alerting
Email, Slack and webhook alerts, plus PagerDuty and Opsgenie for teams running a formal on-call rotation. Alerts land with your NOC, not your customers.
Reporting & data
Historical trend analysis, custom reports and API access. Retention windows configured to the evidence your auditors and regulators expect.
Support
Documentation and email support throughout, with priority response, a dedicated support engineer and custom SLAs available as you scale.
FAQ
How does billing work?
Billing terms are agreed during the sales process and set out in your contract. Most customers are invoiced monthly or annually.
What happens if I exceed my plan limits?
We’ll work with you to find the right plan as your usage grows. Contact our team to discuss options.
Are there setup fees?
No. There are no setup fees on any plan. Our onboarding team will help you configure your IVR paths and alerting integrations at no additional cost.
What does a commitment look like?
Commitment terms are part of the pricing conversation. We scope something that matches how you plan to use the platform rather than forcing you into a fixed shape.
How is pricing calculated?
Pricing is based on the size of your voice estate — how many IVR paths you monitor, how often they are tested, the concurrency you need to prove, and your carrier, compliance and support requirements. We scope it with you and quote against your environment.
GET A QUOTE
Tell us about your voice estate and what you need to prove. We’ll scope a plan around your infrastructure, your compliance requirements and your scale, and quote against it.
We respond within one business day.
Enterprise voice infrastructure for testing, monitoring, and building.
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